Privacy Policy

1. Data Controller

Dainaso Solutions is the data controller for the personal data being processed. Fyrbødervej 12, 5. 2506 2400 København NV CVR: 45599426 Email: dainasosolutions@gmail.com

2. Personal Data We Collect

When you make a purchase or contact us, we collect the following personal information:

• Name Address Email address Phone number Order history

2.1 User Uploaded Content

If you upload images to our website (e.g., for Lithophane production), these images are processed solely for the purpose of fulfilling your order. We do not use your personal images for marketing or any other purpose without your explicit consent. Your images are stored securely and are deleted in accordance with our data retention policy.

3. Purpose of Processing

We process your personal data for the following purposes:

• Order Fulfillment: To process and deliver your orders. *Customer Service: To answer your questions and handle complaints. * Accounting:** To comply with the Danish Bookkeeping Act (Bogføringsloven).

4. Disclosure to Third Parties

We value your privacy and only share your data when necessary:

• Payment Providers: MobilePay and other payment services to process transactions. *Shipping Carriers: To deliver your package (e.g., GLS, PostNord, DAO). * IT Providers:** Hosting partners who process data on our behalf (e.g., Netlify, Cloudinary).

5. Data Retention

We store your order information for 5 years after the end of the financial year in which the purchase was made, in accordance with the Danish Bookkeeping Act. After this period, the data is deleted.

6. Your Rights

Under GDPR, you have the following rights:

• Access: You have the right to know what data we hold about you. *Correction: You can ask us to correct incorrect information. * Deletion: You can ask us to delete your data (unless we are required by law to keep it). * Objection:** You can object to our processing of your data.

To exercise these rights, please contact us at dainasosolutions@gmail.com.

7. Cookies

We use essential cookies to make the website work (e.g., keeping items in your cart). We do not use third-party tracking cookies for marketing without your consent.